The focus of the Board of Nursing website is to protect the public from unsafe nursing practices, as well as approve nursing education programs and issue licenses. Public trust is the most important aspect of the Board’s work.
I decided to conduct a card sorting activity with the client to help define the site’s architecture.
I wrote down information/page titles from the content audit on labels, stuck them on individual cards, and numbered them to prepare for the session.
During the session, I provided instructions to guide the participants through the activity. They organized information into categories that made sense to them. I observed and noted down their frustrations and comments while they were working. At the end of the activity, I photographed the piles and used numbers on the cards to record what the participants did.
I analyzed the information by adding the relationship of cards in Optimal Sort and generated reports that displayed the results.
For the more refined design, I used Sketch to create mockups.
Once the concepts were approved, I translated the designs into a WordPress website. Finally, I worked with QA and used BrowserStack to view various devices for final testing before launch.
I took several measures to improve the Board of Nursing website:
The results of the redesign were immediate and productive.