In a busy world, it’s hard for citizens to keep up with tasks they must complete with the state each year. Observing such scenarios, the client wanted to develop a reminder app that allows people to track important aspects of their interactions with the state, such as license renewals, property tax deadlines, and more.
To gain more insight into the project, I attended a Kickoff Meeting with stakeholders. As a result, I learned more about their goals for the app and the users.
Some of the research and brainstorming had been done before the design process, but I also conducted my research.
We didn’t have a chance to get insight from real users, so we had to make assumptions. Users of the app could be age 17 and up. I worked with the team, and together we came up with three personas in different age groups to represent users we were targeting.
I facilitated a workshop called “I Like, I Wish, What If,” which is a way to get positive feedback from stakeholders to get ideas for the features.
From the findings, we chose features with high impact and came up with the following key screens:
I sorted out the user flow according to the key screen analysis.
I started with paper sketches, went through a few iterations, and received a lot of feedback before producing the final wireframes.
I created a prototype and had participants test it out. I received good feedback, incorporated final changes, and handed off the designs to the development team.