Reminder App

BizGo is a reminder app that provides citizens a way to take care of their interactions with state agencies in one centralized place. It tracks deadlines and presents the information needed to take action in a timely manner.

My Role

UX/UI Design
User Research

Tools I Used

Axure
Sketch
Invision

Methods

Personas
Affinity Mapping
Wireframes
Mockups
Prototyping

The Problem

In a busy world, it’s hard for citizens to keep up with tasks they must complete with the state each year. Observing such scenarios, the client wanted to develop a reminder app that allows people to track important aspects of their interactions with the state, such as license renewals, property tax deadlines, and more.

My Process

Requirements Gathering

To gain more insight into the project, I attended a Kickoff Meeting with stakeholders. As a result, I learned more about their goals for the app and the users.

Research

Some of the research and brainstorming had been done before the design process, but I also conducted my research.

Personas
We didn’t have a chance to get insight from real users, so we had to make assumptions. Users of the app could be age 17 and up. I worked with the team, and together we came up with three personas in different age groups to represent users we were targeting.

Previous
Next

Workshop

I facilitated a workshop called “I Like, I Wish, What If,” which is a way to get positive feedback from stakeholders to get ideas for the features.

Features

From the findings, we chose features with high impact and came up with the following key screens:

  • Create Account & Sign In
  • Onboarding
  • Timeline
  • Services
  • Profile
  • Menu
  • Settings

Flow

I sorted out the user flow according to the key screen analysis.

Wireframes

I started with paper sketches, went through a few iterations, and received a lot of feedback before producing the final wireframes.

Mockups

Prototype/Handoff

I created a prototype and had participants test it out. I received good feedback, incorporated final changes, and handed off the designs to the development team.